Cheap international calls from your mobile - from 1p/min! Top up online now!

Cheap calls from your mobile > Frequently Asked Questions

Who can use this service?
Our text cheap international calls service is designed for contract / pay-monthly users on Orange, O2, T-Mobile, Vodafone and Three/3. However, if you are a contract O2 customer, please see our O2 free calls page as you might be able to make free calls. Our service also works for pay-as-you-go / prepay users on all other UK mobile networks. If you are looking for a great way to make cheap international phone calls from your mobile, use our service!

How does the service work?
Think of the service like a "virtual calling card", but crucially without all the disadvantages (poor call quality, hidden charges and inconvenient PINs) of traditional calling cards. You purchase credit in advance from us by texting DEEP to 80077. We'll send you a text back, costing £5 and containing your cheap calls credit, which you use from your mobile or any other phone via a PIN. To make calls, you just dial our London access number (charged as an ordinary landline call, or included in your free inclusive minutes) and then follow the instructions. You can also purchase credit online using a credit or debit card and get 10% extra credit free!

How does your auto top-up feature work?
When you're on a call and your credit is running out, you'll hear a voice prompt telling you that you'll be topped up automatically soon. It's simple and easy. If you don't want to be topped up automatically, simply hang-up. If you don't want to hear the 'auto top-up' message again in future, just text STOP to 80077--but remember that you might run out of credit and get cut off. Remember though that this is an auto top-up service. This isn't the same as a subscription service. You'll only be topped up when your credit is nearly finished - not a fixed amount every week like some of our dodgy competitors. You stay in control, and stay in touch! Also, for your protection, we are fully regulated by ICSTIS.

Can I pay with a credit or debit card?
Yes. We accept online credit and debit card payments through PayPal, so transactions are safe and secure. You do not need a PayPal account to pay online. When you top online, you get 10% extra credit free. For example, if you top up £10, we'll give you £1 for free, so you'll have £11! As soon as you've topped-up online, we'll send a text to your mobile with our access numbers and your PIN, so you can use the service from any phone. We'll also email you to remind you how to use the service. Note that if you pay by PayPal, do not use "eCheque" (in other words, do not pay directly from your PayPal-linked bank account). If you pay by "eCheque", it takes several days before we receive your payment, and we can't set up your account until we've got the payment. Instead, please pay with a credit or debit card, or use your PayPal balance. And remember, you can still pay by text (see above) if you prefer - but you could be missing out on cheaper rates, and paying online means you save the cost of a text message!

Where all can I call?
You can call hundreds of destinations - most of the world. See the table on our cheap calls from your mobile page, or use our user-friendly 'call pricer'. Our prices are unbeatable - we offer calls China, USA, Canada, Spain and more for just 1p per minute. Poland for just 2p per minute! Get full details!

How much will the call cost?
When you make cheap international calls from your mobile with our service, you'll pay the low per-minute rate for calling your destination (see our cheap calls from your mobile main page) and a 5p connection fee. For example, calls to USA are 1p per minute. So, if your call lasts 10 minutes, you'll pay 10p, plus a 5p connection charge - 15p in total. You'll also have to pay your network provider for the call to our access number, but as this is an ordinary London landline number, it will be charged as a standard landline call for prepay users and included in your free minutes for pay monthly users. Remember that if you pay online you get 10% extra credit free !

What happens if I have a problem?
First of all, we've invested a lot in our service to make sure it's very reliable, so any problems are very rare. However, if you have a problem, or have any questions, please email us at calls@perceptualsolutions.com. To help us help you, please include as many details about your problem.

How can I top-up my balance?
Just repeat the original top-up process (either top-up by text or top-up online using a credit or debit card). Suppose you have 50p remaining credit. If you top-up, you'll have another £5, so you'll now have £5.50 credit for making calls. Easy!

Do I have to dial the access number every time I make a call?
If you call a specific number often, you can program the access number, a pause, and then your destination number into your phone book, so calling someone with our service is as simple as selecting a contact and pressing "call". Use these instructions—if your phone isn't listed, look up "inserting a pause" in your phone's manual:

On a Nokia phoneOn a Siemens or Panasonic phoneOn a Motorola or Sony Ericsson phone
1. Edit your friend's entry in your phone book.
2. Enter our access number (020 8497 8844) in front of their number.
3. Press * 3 times to show p. (This causes dialing to pause)
4. Enter your friend's number - including the full international code followed by #

For example:
02084978844p0034xx xxxx#

1. Edit your friend's entry in your phone book.
2. Enter our access number (020 8497 8844) in front of their number.
3. Press and hold 0 to show +. (This causes dialing to pause)
4. Enter your friend's number - including the full international code followed by #

For example:
02084978844+0034xx xxxx#

1. Edit your friend's entry in your phone book.
2. Enter our access number (020 8497 8844) in front of their number.
3. Press and hold * to show +. (This causes dialing to pause)
4. Enter your friend's number - including the full international code followed by #

For example:
02084978844+0034xx xxxx#

On an iPhoneOn an Android phone
1. Edit your friend's entry in your phone book.
2. Enter our access number (020 8497 8844) in front of their number.
3. Tap the +*# button at the bottom-left of the on-screen keypad.
4. The keys on the keypad will change a bit. Tap the pause button to insert a pause. (The iPhone shows it as a comma.)
5. If you haven't already, enter your friend's number - including the full international code followed by #

For example:
02084978844,0034xx xxxx#

1. Edit your friend's entry in your phone book.
2. Enter our access number (020 8497 8844) in front of their number.
3. Exactly how to insert a pause depends on the type of Android phone you have.

If you have a *#( button on your on-screen keypad (it'll be near the bottom left), tap it and then press Pause. Tap the 123 button at the bottom-left of your on-screen keypad to return to the normal keypad.

If you don't have a *#( button, but do have P and W buttons, press P to insert a pause. (Android phones show a pause as a comma.)

4. If you haven't already, enter your friend's number - including the full international code followed by #

For example:
02084978844,0034xx xxxx#

How many calls can I make?
As many as you want. You can use our service any time, day or night and can keep making calls until your credit runs out. Remember, you can top-up whenever you like, so you can keep on talking!

If I top-up online, can I top-up by text?
Yes, you can mix top-up methods - you can top-up by text first, and then online or vice-versa. However, it makes more sense to always top-up online as you get 10% extra credit free! When you top-up online, we give you 10% extra credit free. If you top-up by text, you don't get this.

I need more help
If you do have a problem or question not covered by this FAQ, please email us at calls@perceptualsolutions.com. But please include:

  • your mobile number
  • your network
  • the numbers you're trying to call (if you're having problems making a call)
  • the times you're calling (if you're having problems making a call)
In general, the more detail you give us, the more quickly we can fix your problem.

By using this service you consent to the Terms and Conditions as follows: You must have a UK mobile and have the bill payer’s permission. This is a reverse-billed text service, normal topup text will be charged at £5.00 plus your standard network rate. A confirmation text informing you that your mobile has been charged £5.00 will be sent shortly thereafter. Calls will disconnect once the credit is finished and a new text request with keyword to 80077 will have to be made for a further top up. Cost of calls to the 0208 access number will be charged at your standard mobile rate to a landline or can be used as part of your mobile inclusive minutes. Calls charged per second. A 5p connection charge is charged on each call.

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Cheap Mobile Calls Guide (PDF)
Get our free printable cheap international mobile calls guide. Keep it with you, send it to your friends or put it up at work!

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Remember: cheap international calls from UK mobiles. Tell your friends and save!


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